Start Your Stay-Connected Journey

New to myFirst? Get started by activating your complimentary FreeSIM card to enjoy seamless connectivity.

Activate FreeSIM Now

Customer Portal

Access the billing portal to manage your subscription, update payment methods, or view invoices.

Sign In to Portal

Activate a SIM Card

Existing customer with a new SIM card? Follow our simplified activation process to get online instantly.

Activate My SIM

  • 1. Enter your email to sign up.

  • 2. Create your account by setting a password.

  • 3. Press the “Start” button to enable camera access.

  • 4. Scan the IMEI barcode or enter it manually.

  • 5. The system verifies IMEI subscription eligibility.

  • 6. Review the price and subscribe your plan.

FAQ

How do I proceed with the sign up? (eSIM)

  • Open the myFirst Circle app.
  • Navigate to the settings option.
  • Look for the subscription section.
  • Follow the prompts to subscribe to the eSIM service.

List of countries we can use this FreeSIM?

The myFirst FreeSIM service is compatible with approximately 85 countries worldwide. While traveling within the same zone, there are no additional charges. However, if the device ventures into a different zone, additional roaming fees will apply and require sign-up. Please note only eSIM device support roaming within different zones.

What are the document required for the sign up?

For customers from Singapore, Singpass verification is mandatory for the sign-up process. However, customers from other countries do not need to provide any documents for verification.

How long is the activation process?

The whole process takes about 5 to 10 minutes and you may start using the watch immediately after activation completes.

How do I manage my monthly subscription plan?

You may visit this link to check your billing status:-
https://freesim.myfirst.tech/portal

Can the SIM used on other devices?

Please note each SIM card is bind with particular watch and usage of the SIM on a different devices will eventually lock the SIM and unable you to use further.

How do I proceed with the sign up? (SIM Card)

  • Access the web browser and visit the link: https://myfirst.tech/freesim/
  • Complete the subscription process on the website to obtain the network service.

The watch comes together with the SIM card or we need to subscribe for it separately?

myFirst Fone comes with the preinstalled SIM card during purchase and you may choose to activate the SIM by log in to https://myfirst.tech/freesim/ followed by restarting the watch to enjoy the service.

Is there extra data roaming charges when watch used in other countries?

For myFirst FreeSIM eSIM users, traveling within the same zone, there are no additional charges. However, if the device ventures into a different zone, additional roaming fees will apply and require sign-up.

For myFirst FreeSIM physical SIM card users, you can only travel within the same zone, and no additional charges. The myFirst FreeSIM SIM card can not be used in a different zone.

Can I use a different SIM card with the watch?

You may choose to remove the SIM and exchange with your preferred local SIM card and you will not be charged.

* For Singapore users, our devices support network by Singtel, StarHub and M1 at the moment, which also include Circle Life, GOMO and others MVNO. However, please note that TPG SIM is running by pure LTE data and they don’t have 3G network or GSM voice network. Therefore, it is not compatible with our device.

Whom to approach for further assistance on any issues with the watch or SIM?

You may reach out to our customer support atsupport@myfirst.tech