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Product Unsatisfaction
If you have a change of mind over the product or feel unsatisfied with the product, you can contact our customer support at support@myfirst.tech and follow our instructions on the return procedures. The product return period is within 14 days of delivery (for Malaysia) for a full refund or exchange of the item only. Customer is to bear the original and return shipping fee. Uninformed return parcels will not be entertained.
It takes 5 – 7 working days for myFirst to process your returned product. Once the return has been processed, we'll issue the refund. Please note, it will take several days for your refund to be reflected in your bank account.
There are a few important things to highlight:
- Buyer shall get seller's consent prior to the return and refund request but the buyer will bear the return shipping fee and any extra cost incurred.
- All items must be returned in their original condition and in the original myFirst packaging.
- If buyers failed to send in the product in the required timeline, the refund request will be dismissed
- Item purchased from our registered reseller & distributor will be required to refer back to the respective seller for return & refund.
- Buyers are responsible for sending the product with a trackable method. If the parcel has gone missing or failed to reach us, myFirst will not be held responsible.
Received Incorrect Product
We apologise for any inconvenience that we had caused you. If you receive an incorrect product, you can contact our customer service team at Malaysia Helpdesk Support : 016-6999399 within 14 days of delivery (for Malaysia). We will liaise with the customer to return the order and the product value will be fully refunded OR we will arrange for a new delivery with the correct order.